- Process customer and internal orders at AKBM ERP system
- Generate all necessary paperwork and information required for export shipments
- Oversee all paperwork associated with orders and maintain the corresponding files
- Trace orders as required and notify customers of any activity concerning their merchandise
- Assist Import and Export Department
- Back-up for others colleagues
Critical competencies
1. International Customer Care/service and awareness of global communication
2. Experience on Export- Import orders and documentation
3. Proactive, hard worker and team player
Skills and abilities
- Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
- Be proactive and identify/ propose process improvements
- Excel and general computer knowledge
- Detailed and Multi-task oriented
- Strong interpersonal skills - Ability to establish and maintain effective key business relationships with both internal staff and external contact
- Excellent English communication skills, both verbal and written. Knowledge of other languages is beneficial
Education
Logistic, Administration, Supply Chain and Customer Services
Experience
Minimun 2 years Import -Export and Customer Service experience.
