Not just a Call Center

A COOL CENTER



We are seeking highly motivated individuals with excellent customer services skills that are looking to begin a career with a great company. EGS is an education first company that is committed to promoting from within, so there is unlimited growth opportunity



What we provide

Comprehensive customer service training

1 on 1 mentorship

Career growth

Competitive Compensation (base + bonus)

Benefits



Our ideal candidate:

Great attitude

Team oriented

Great student mentality

Outgoing and personable

Customer service oriented



Responsibilities:

Listens and respond appropriately in all customer interactions

Manage customer relationships by performing the full range of customer service functions

Uses common courtesy and discretion to achieve customer loyalty

Troubleshoot and communicate technical answers clearly and concisely

Takes accountability for and resolves all customer issues and follow up when appropriate

Deliver value to the company through customer conversion, retention and cross sell



Qualifications:

Excellent English communications skills a must

Passionate about technology

Previous Customer Service Experience (desired)

Ability to multi-task and use on line resources

Strong problem solving and decision making skills

Comfortable in a fast-paced, dynamic environment