• Fluent in English (First Certificate or higher).
• Networking basic knowledge (“Técnico en Sistemas Operativos y Redes”; ''Reparación PC y Redes'' diploma or similar).
• Demonstrate strong troubleshooting skills; be analytical in problem solving along with excellent customer service skills.
• Have a “can do” attitude.
• Ability and willingness to learn technologies quickly and proficiently.
• Proven experience in Networking technologies.
Working hours
• 30 weekly hours
Applicants should submit CV in English and salary expectations.
Funciones
Local company working for a global IT security company is looking for Technical Support Representatives.
This position works in coordination with the company’s Customer Support & Services Global Support Centre and directly with its customers and partners to provide world class support for the company’s products.
The Customer Service Engineer (CSE) is responsible for ensuring customer satisfaction by delivering high quality customer service to the customers with whom they interact.
Responsibilities:
• Provide timely response and resolutions of internal and external customers and partners technical issues, completed in a professional manner and meeting customer expectations.
• Build strong and positive relationships with clients at various levels, employing strong customer management skills to recognize impact to customers business and take appropriate action.
• Achieve a thorough understanding of product architecture, technical components and installation/configuration best practices.
• Work with Systems Engineers and Engineering groups to escalate and resolve customer issues, log any bugs or feature requests.
Requisitos
Terciario no universitario en informática
. Terciario no universitario en tecnología
. Terciario no universitario en computación e informática
. Bachillerato tecnológico utu en informática
. Idioma Inglés
a avanzado.
