Ensure all Learning and Development, Performance Management and Talent Management processes are delivered accordingly, (hands on work).
Responsible for responding to and resolving client cases seeking first time quality following standard processes and tools.
Manages work quality through self-audit for accuracy, timeliness and completeness of work.
Seeks satisfactory case conclusion for clients whether it be through direct resolution or resolution via handoff/third party groups.
Engage in issue resolution procedures and follow escalation processes.
Demonstrate continuous improvement in process and service.
Complies with Syngenta?s standards, procedures and policies, as well as regulatory requirements.
Update and maintain various systems/tools per standard process documentation.
File, archive and retrieve documents (paper-based and electronic) using filing standards.
Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation.
Respond to information requests by searching, summarizing research results and compiling in requested format. Escalate to supervisor as appropriate.
Participate in process improvement initiatives or special projects as assigned.
Execute to standard processes and take recommended actions to achieve metrics.
Executes other tasks as assigned by supervisor such as payments operations regarding external providers/services.
Deliver client satisfaction through accurate delivery and demonstration of ownership.
Responsible to comply with Service delivery metrics (KPIs, SLAs, OLAs).
Build and maintain processes documentation such as Work instructions, desktop procedures, etc.
Support any audit process and provide required information.
Administration or HR student.
Previous experience in HR or related areas at Shared Service Centers or Multinational Companies.
Knowledge of performance management, talent management, processes training logistics and activation is a plus.
Advance Level of English.