Main responsibilities:
Handle, research, and resolve client requests from the broad range of service channels.
Be knowledgeable and confident in Tier 0 in order to advise and support clients seeking “know how”.
Accountable for owning the client experience and ensuring satisfactory fulfillment of cases for their area.
Ensure any follow-up work related activities are completed to agreed timescales.
Answer general questions, provide education, and offer service to clients in a professional and courteous manner.
Achieve productivity and quality performance expectations outlined by service metrics.
Support additional duties (e.g. tier 2) as necessary in high volume periods.
Funciones
Requirements:
Student in Administration, HR or Accountant.
A minimum of 1 years experience working in customer facing services role at Shared Service Centers or Multinational Companies.
Advanced Level of English.
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