Handle, research, and resolve client requests from the broad range of service channels.
Be knowledgeable and confident in Tier 0 in order to advise and support clients seeking “know how”.
Accountable for owning the client experience and ensuring satisfactory fulfillment of cases for their area.
Ensure any follow-up work related activities are completed to agreed timescales.
Answer general questions, provide education, and offer service to clients in a professional and courteous manner.
Achieve productivity and quality performance expectations outlined by service metrics.
Support additional duties (e.g. tier 2) as necessary in high volume periods.
Student in Administration, HR or Accountant.
A minimum of 1 years experience working in customer facing services role at Shared Service Centers or Multinational Companies.
Advanced Level of English.
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